#2269. Means of Control in the Organization of Digitally Intermediated Care Work

October 2026publication date
Proposal available till 29-05-2025
4 total number of authors per manuscript3510 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Sociology and Political Science;
Accounting;
Economics and Econometrics;
Organizational Behavior and Human Resource Management;
Places in the authors’ list:
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4 place - free (for sale)

Abstract:
Digital platforms that facilitate care work are new entrants to the intermediary marketplace and they are growing in number in response to rising demand for care services. This study examines, through the lens of labour process theory, the means of control utilized by digital platforms operating in Australia which organize and direct disability and aged care. The analysis of terms and conditions and website content reveals four means of control that influence the enactment of the labour process: Shifting risks and responsibilities from the platform to workers and clients; Apportioning the costs of doing business to workers; Dictating contractual arrangements; and Monitoring quality standards of service work.
Keywords:
aged care; control; digital platforms; disability; labour process

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