LogIn / RegistrationArticles for sale
- Head office address: Moscow, 123317, Moscow City, 8th Floor, Presnenskaya Embankment, 6, bldg. 2
- article@123mi.ru
- Сортировка:
- по горящим
- по цене
- по дате
#12279. The Potential of design thinking and total quality management in creating public value
| July 2026 | publication date |
| Proposal available till | 17-05-2025 |
| 4 total number of authors per manuscript | 0 $ |
| The title of the journal is available only for the authors who have already paid for |
| Journal’s subject area: |
| Sociology and Political Science; Public Administration; Sociology and Political Science; Economics, Econometrics and Finance (miscellaneous); Public Administration; |
| place 1 | place 2 | place 3 | place 4 |
| Free | Free | Free | Free |
| 2510 $ | 1340 $ | 1170 $ | 1000 $ |
Contract №12279.1   | Contract №12279.2 | Contract №12279.3 | Contract №12279.4 |
1 place - free (for sale)
2 place - free (for sale)
3 place - free (for sale)
4 place - free (for sale)
More details about the manuscript: Arts & Humanities Citation Index or/and Social Sciences Citation Index
Abstract:
One of the most fashionable management concepts currently is Design Thinking (DT). DT is advertised as the creative and innovative method for handling wicked problems. The explosion of DT in the public sector resembles the fast adoption of Total Quality Management (TQM) a few decades ago. At first sight, DT and TQM appear mutually exclusive - the former emphasizes inventiveness, which is cherished in modern governance, while the latter stresses mechanistic solutions and seems obsolete. The aim of this paper is to analyze when public managers should employ DT and TQM in creating public value. The article compares DT and TQM and finds that they are surprisingly similar. For example, they share core values like user-centeredness, stakeholder commitment, cooperation, etc. The paper argues that the two management models could well be combined: DT could assist public managers in finding new solutions to known problems and TQM could be used to institutionalize change. This insight helps managers to make informed decisions when choosing a mix of management methods that fits their purpose best.
Keywords:
Design thinking; public management; public value; total quality management
Contacts :
2 place - free (for sale)
3 place - free (for sale)
4 place - free (for sale)
More details about the manuscript: Arts & Humanities Citation Index or/and Social Sciences Citation Index
Abstract:
One of the most fashionable management concepts currently is Design Thinking (DT). DT is advertised as the creative and innovative method for handling wicked problems. The explosion of DT in the public sector resembles the fast adoption of Total Quality Management (TQM) a few decades ago. At first sight, DT and TQM appear mutually exclusive - the former emphasizes inventiveness, which is cherished in modern governance, while the latter stresses mechanistic solutions and seems obsolete. The aim of this paper is to analyze when public managers should employ DT and TQM in creating public value. The article compares DT and TQM and finds that they are surprisingly similar. For example, they share core values like user-centeredness, stakeholder commitment, cooperation, etc. The paper argues that the two management models could well be combined: DT could assist public managers in finding new solutions to known problems and TQM could be used to institutionalize change. This insight helps managers to make informed decisions when choosing a mix of management methods that fits their purpose best.
Keywords:
Design thinking; public management; public value; total quality management
Contacts :
