#2996. Do Organizational Personification and Personality Matter? The Effect of Interaction and Conversational Tone on Relationship Quality in Social Media
November 2026 | publication date |
Proposal available till | 30-05-2025 |
4 total number of authors per manuscript | 3510 $ |
The title of the journal is available only for the authors who have already paid for |
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Journal’s subject area: |
Economics, Econometrics and Finance (miscellaneous);
Business, Management and Accounting (miscellaneous); |
Places in the authors’ list:
1 place - free (for sale)
2 place - free (for sale)
3 place - free (for sale)
4 place - free (for sale)
Abstract:
Research shows that an organization can increase its personification and personality aspects on social networking sites by adopting an interpersonal approach to communication. This personification of the organization led to an increase in perceived investment in the relationship, which ultimately led to an increase in the perceived quality of the relationship in relation to the organization.
Keywords:
conversational tone; interaction; personality; personification; relationship quality
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