#2996. Do Organizational Personification and Personality Matter? The Effect of Interaction and Conversational Tone on Relationship Quality in Social Media

November 2026publication date
Proposal available till 30-05-2025
4 total number of authors per manuscript3510 $

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Journal’s subject area:
Economics, Econometrics and Finance (miscellaneous);
Business, Management and Accounting (miscellaneous);
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Abstract:
Research shows that an organization can increase its personification and personality aspects on social networking sites by adopting an interpersonal approach to communication. This personification of the organization led to an increase in perceived investment in the relationship, which ultimately led to an increase in the perceived quality of the relationship in relation to the organization.
Keywords:
conversational tone; interaction; personality; personification; relationship quality

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