#5424. Implementation of lean in IT SME company: an Italian case

August 2026publication date
Proposal available till 15-05-2025
4 total number of authors per manuscript0 $

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Journal’s subject area:
Strategy and Management;
Management Science and Operations Research;
Industrial and Manufacturing Engineering;
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Abstract:
Purpose: In spite of huge advancement of Lean in the manufacturing sector, its advantage in the service sector is not fully investigated. The purpose of this paper is to cover this gap in particular for the information technology (IT) sector through the implementation of the Lean philosophy in a small- and medium-sized enterprise (SME), operating in the IT sector. Design/methodology/approach: A case study is conducted and following the A3 model, Lean is deployed in the case company. Data were collected through on-site interviews, waste sources were identified and then countermeasures for their reduction were proposed and adopted.
Keywords:
A3 model; IT; Lean; service; SME

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