#4957. Exploring the boundaries and processes of digital platforms for knowledge work: A review of information systems research

July 2026publication date
Proposal available till 17-05-2025
4 total number of authors per manuscript0 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Information Systems and Management;
Management Information Systems;
Information Systems;
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Abstract:
Digital platforms for knowledge work (DPKW), such as Upwork, Freelancer, and Fiverr, connect clients with millions of workers for a range of knowledge work services, including app development, graphic design, and data analytics. Research on this emergent phenomenon has recently gained traction in terms of publication volume and research diversity. Focusing on the contributions of information systems research, we conducted a literature review to distinguish papers on DPKW from related types of digital platforms, to synthesize what we know about knowledge work on DPKW, and to guide future research. Based on a comprehensive literature search, we derived five boundary conditions, which constitute our definition of DPKW: digitality, value network paradigm, centralized governance, contractual work, and knowledge work. We further developed a conceptual process framework of the constituent processes of DPKW. Emphasizing the significance of the micro­ and macro­level processes and the emergent stage of the literature on DPKW, we offer an agenda for future research and outline implications for practice.
Keywords:
Crowdwork; Digital platforms; Knowledge work; Literature review; Online labor markets; Outsourcing

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