#4735. Keeping the wheels of the automotive industry turning: the use of tacit knowledge by product development workers in a multinational automotive manufacturer

August 2026publication date
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More details about the manuscript: Science Citation Index Expanded or/and Social Sciences Citation Index
Abstract:
This research identifies the forms of tacit knowledge frequently requested in the job descriptions of knowledge workers in a multinational automotive manufacturers product development department. It then explores how and why the most requested forms of tacit knowledge are used in practice to achieve organizational goals. The first stage applies manifest content analysis to internal job descriptions to highlight the epitomes of tacit knowledge to identify the most frequently requested forms of tacit knowledge. The second stage employs semi-structured interviews to explore the use of the most frequently requested forms of tacit knowledge in practice. The research indicated that the organization most frequently requested tacit knowledge in the form of skills and experience in the job descriptions of knowledge workers in the product development department. When the use and application of tacit knowledge in the form of skills were further explored in practice, it was found that tacit knowledge-based socially-focused skills were used, which was underpinned by the need to bring people together and align them towards a common goal to make things work. This work addresses the paucity of studies identifying tacit knowledge in large organizations and meets calls to investigate the processes and activities related to tacit knowledge in specific contexts.
Keywords:
Automotive engineering; Automotive manufacturer; Knowledge workers; Product development; Tacit knowledge

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