#2676. Dissatisfaction factors that influence customers to give low online rating to hospitals

December 2026publication date
Proposal available till 30-05-2025
5 total number of authors per manuscript4030 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Economics, Econometrics and Finance (miscellaneous);
Business and International Management;
Strategy and Management;
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Abstract:
The article analyzes the dissatisfaction factors that significantly influence the fact that clients give a low rating to a hospital on online platforms, based on the context of India. The results show that three out of five factors, poor medical care, inappropriate staff behavior and speculative attitudes, were found to be significant. Within these three factors, no significant difference was found in the strength of their association with low online rankings.
Keywords:
Dissatisfaction of client; Healthcare domain; Hospital assessment; Online rating; Online reviews of hospital

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