#11727. Digital transformation with enterprise architecture for smarter cities: a qualitative research approach

July 2026publication date
Proposal available till 15-05-2025
4 total number of authors per manuscript0 $

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Journal’s subject area:
Law;
Sociology and Political Science;
Public Administration;
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Abstract:
Smart city services are supported by information and communication technologies (ICT) referred to as digital technologies which increasingly promise huge opportunities for growth but are faced with system alignment and data integration issues when providing digital services. Therefore, this study aims to use enterprise architecture (EA) in digital transformation of cities by developing an architecture to address system alignment and data integration in digital transformation of cities. Qualitative method is applied to evaluate the presented architecture based on electric-mobility (e-mobility) scenario, and data was collected using case study via interviews from a municipality to validate the applicability of EA for digital transformation of city services. Findings from the interviews were represented in ArchiMate language to model the digital transformation of e-mobility in smart cities. Additionally, EA is used to foster digitalization towards achieving system alignment and data integration in cities to support urban environment as they digitally transform services provided to citizens.
Keywords:
Data integration; Digital transformation; Enterprise architecture; Information management; Information society; Information systems; Integration; Qualitative approach; Smart cities; System alignment

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