#6053. Small Talk with a Robot? The Impact of Dialog Content, Talk Initiative, and Gaze Behavior of a Social Robot on Trust, Acceptance, and Proximity

July 2026publication date
Proposal available till 29-05-2025
4 total number of authors per manuscript0 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Philosophy;
Social Psychology;
Computer Science (all);
Electrical and Electronic Engineering;
Control and Systems Engineering;
Human-Computer Interaction;
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More details about the manuscript: Arts & Humanities Citation Index or/and Science Citation Index Expanded
Abstract:
Appropriate human likeness for social robots is said to increase trust and acceptance. Whether this applies to human communication features like dialog initiative needs to be investigated. Dialog initiative could be unacceptable for a robot, depending on the dialog content. Hence, the presented study investigates how a social robot’s proactive verbal and non-verbal communication behavior affects trust and acceptance depending on dialog content and content presentation order. A laboratory study (n = 31) with a humanoid robot was conducted. Talk initiative (human/robot) and the robot’s gaze behavior (directed/random) were manipulated. Dialog content was alternated between a service task and small talk. The subject’s trust, acceptance and human-robot proximity were assessed.
Keywords:
Acceptance; Human-robot interaction; Proactivity; Proximity; Social robots; Trust

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