#5770. Context-based Automated Responses of Unavailability in Mobile Messaging

July 2026publication date
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Journal’s subject area:
Computer Science (all);
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Abstract:
People are not always able to respond immediately to incoming messages on their mobile devices, either due to engagement in another task or simply because the moment is inconvenient for them. This delay in responding could affect social relationships, as there are often expectations associated with mobile messaging and people may experience a lingering pressure to attend to their messages. In this work, we investigate an approach for generating automated contextual responses on behalf of message recipients when they are not available to respond. We first identify several types of contextual information that can be obtained from a user’s smartphone and explore whether those can be used to explain unavailability. We then assess users’ perception of the usefulness of these sensor-based categories and their level of comfort with sharing such information through a Mechanical Turk survey study.
Keywords:
Clustering; Context-based; Messaging; Privacy; Unavailability; User modeling; Utility

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