#5472. Swift Trust and Sensemaking in Fast Response Virtual Teams

August 2026publication date
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Journal’s subject area:
Education;
Computer Networks and Communications;
Information Systems;
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Abstract:
Fast-response virtual teams (FRVTs) have been developed as a response to emergent challenges faced by organizations that need to be addressed urgently. Even though FRVTs offer enormous potential in terms of their benefits, their success is not guaranteed. When used, the need for high performing FRVTs has become critical for organizational success. However, there is a lack of detailed understanding of how sensemaking can potentially influence FRVT performance. Drawing on social exchange theory, we identify swift trust as a potential antecedent of sensemaking. In this paper, we report the results of a study that examined the effects of swift trust on sensemaking and the effects of sensemaking on team performance in FRVTs.
Keywords:
Sensemaking; swift trust; time pressure; virtual collaboration; virtual team

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