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#4926. Cultural dynamics and tensions when applying design thinking for improving health-care quality
| July 2026 | publication date |
| Proposal available till | 02-06-2025 |
| 4 total number of authors per manuscript | 0 $ |
| The title of the journal is available only for the authors who have already paid for |
| Journal’s subject area: |
| Business, Management and Accounting (miscellaneous); |
| place 1 | place 2 | place 3 | place 4 |
| Free | Free | Free | Free |
| 2350 $ | 1200 $ | 1050 $ | 900 $ |
Contract №4926.1   | Contract №4926.2 | Contract №4926.3 | Contract №4926.4 |
1 place - free (for sale)
2 place - free (for sale)
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4 place - free (for sale)
More details about the manuscript: Science Citation Index Expanded or/and Social Sciences Citation Index
Abstract:
The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking (DT) for improving quality in a health-care setting. This paper is based on a case study following a quality improvement (QI) project in the field of somatic care. A multiple data collection method over a period of ten months was used. It included individual interviews, e-mail correspondence and observations of workshops that covered the QI project. The result shows tensions between QI work and the daily clinical work of the participants. There are several practical implications. Among others, the insights can inspire how to approach and contextualize the current concepts, roles and methods of DT and user involvement so that they can be more easily understood and integrated into the existing culture and way of working in the health-care sector. This study provides a unique insight into a case, trying to uncover what actually is going on and perhaps, why certain things are not happening at all, when user involvement and design practices are applied for improving health-care quality.
Keywords:
Culture; Health-care improvement; Health-care quality; Organizational Culture; Patient involvement; Professionals; Project management; Quality improvement; Service design
Contacts :
2 place - free (for sale)
3 place - free (for sale)
4 place - free (for sale)
More details about the manuscript: Science Citation Index Expanded or/and Social Sciences Citation Index
Abstract:
The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking (DT) for improving quality in a health-care setting. This paper is based on a case study following a quality improvement (QI) project in the field of somatic care. A multiple data collection method over a period of ten months was used. It included individual interviews, e-mail correspondence and observations of workshops that covered the QI project. The result shows tensions between QI work and the daily clinical work of the participants. There are several practical implications. Among others, the insights can inspire how to approach and contextualize the current concepts, roles and methods of DT and user involvement so that they can be more easily understood and integrated into the existing culture and way of working in the health-care sector. This study provides a unique insight into a case, trying to uncover what actually is going on and perhaps, why certain things are not happening at all, when user involvement and design practices are applied for improving health-care quality.
Keywords:
Culture; Health-care improvement; Health-care quality; Organizational Culture; Patient involvement; Professionals; Project management; Quality improvement; Service design
Contacts :
