#4852. Assessment of contributions of the methodology for the construction of a catalog of information technology services aimed at public entities

August 2026publication date
Proposal available till 29-05-2025
4 total number of authors per manuscript0 $

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Journal’s subject area:
Business, Management and Accounting (miscellaneous);
Strategy and Management;
Tourism, Leisure and Hospitality Management;
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More details about the manuscript: Science Citation Index Expanded or/and Social Sciences Citation Index
Abstract:
Several field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.
Keywords:
IT Services; IT Services Catalog; IT Services Management; Machine Learning

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