#4835. The Role and Performance of Supporter Directors: a Social Exchange Theory Perspective

August 2026publication date
Proposal available till 29-05-2025
4 total number of authors per manuscript0 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Organizational Behavior and Human Resource Management;
Business and International Management;
Strategy and Management;
Management Science and Operations Research;
Tourism, Leisure and Hospitality Management;
Marketing;
Places in the authors’ list:
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More details about the manuscript: Science Citation Index Expanded or/and Social Sciences Citation Index
Abstract:
Supporter directors are individuals elected to a sports organization’s board to represent the interests of its supporters. The purpose of this study was to illuminate how supporter directors can overcome these challenges by, firstly, generating a deeper understanding of the roles of supporter directors in Scottish football clubs and, secondly, analysing how board-level social interaction influences supporter directors role performance. The research method consisted of 17 interviews with individuals who are currently serving, or have previously served, as supporter directors on Scottish football club boards. The findings show that supporter directors perceive their role to encompass three elements: (1) promoting supporters’ interests in board meetings, (2) acting as a conduit of information, and (3) complying with their fiduciary duties. The research provides practical recommendations for supporter directors and other types of stakeholder representatives on how to improve their performance.
Keywords:
board; Board; dynamics; football; governance; reciprocal; representation; roles; social exchange; sport; Stakeholder

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