#4510. Information Technology, Business Strategy and the Reassignment of Work from In-House Employees to Agency Temps

August 2026publication date
Proposal available till 16-05-2025
4 total number of authors per manuscript0 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Business, Management and Accounting (all);
Organizational Behavior and Human Resource Management;
Management of Technology and Innovation;
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Abstract:
Though we now understand how information technology (IT) influences work, we know much less about how it reshapes the actual relationship between workers and their employers. This study relies on a cross section of British workplaces to provide statistical evidence that IT actually facilitates managers’ reassignment of work once done by in-house employees to those working instead for a staffing agency, an effect that trebles in magnitude where managers have simultaneously cut employment. Furthermore, IT differentially serves opposing business strategies. While employers electing to compete on price rather than quality are more likely to reassign work, managers enacting quality-centred strategies are more likely to rely on IT to avert work reassignment. The findings demonstrate that new technologies may facilitate this form of externalization, but they do not unilaterally drive it. The estimates also illuminate ITs indirect impact on workers via managers’ use of it as a tool for restructuring employment.
Keywords:
Information technology (IT); staffing agency; quality-centred strategies; restructuring employment

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