#3316. Cultural intelligence as an antecedent of satisfaction with the travel app and with the tourism experience

October 2026publication date
Proposal available till 18-05-2025
4 total number of authors per manuscript0 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Arts and Humanities (miscellaneous);
Psychology (all);
Human-Computer Interaction;
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Abstract:
Smartphones and apps exert a decisive influence on the tourism industry. However, cultural differences can be a barrier to technology-transfer and they influence all aspects of individuals behavior. The aim of the present research is to propose and validate a model in which CQ is an antecedent of satisfaction with the travel app and with the tourism experience. Based on a sample of tourists who used a travel app on their trip, the study finds that a tourists CQ influences their satisfaction both with the app and with the tourism experience. It further demonstrates the influence of satisfaction with the travel app on satisfaction with the tourism experience. This research holds a series of implications of significant interest both for scholars and professionals in the tourism industry.
Keywords:
App satisfaction; Cultural intelligence; Travel app

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