#3030. Chatbot usage intention analysis: Veterinary consultation

December 2026publication date
Proposal available till 30-05-2025
4 total number of authors per manuscript4500 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Economics and Econometrics;
Management of Technology and Innovation;
Business and International Management;
Marketing;
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Abstract:
The article uses artificial intelligence and big data technologies to develop a prototype chatbot for veterinary consultations. The results show that perceived accuracy, perceived completeness, and perceived ease of use increased pet owner satisfaction with the veterinary consultation chatbot; The perceived convenience and satisfaction of pet owners increased the behavioral intent of pet owners to use the chatbot for veterinary consultations.
Keywords:
Behavioral intention; Technology acceptance model; User satisfaction

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