#2268. Doing and Negotiating Transgender on the Front Line: Customer Abuse, Transphobia and Stigma in the Food Retail Sector

September 2026publication date
Proposal available till 29-05-2025
4 total number of authors per manuscript2520 $

The title of the journal is available only for the authors who have already paid for
Journal’s subject area:
Sociology and Political Science;
Accounting;
Economics and Econometrics;
Organizational Behavior and Human Resource Management;
Places in the authors’ list:
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4 place - free (for sale)

Abstract:
Despite growing research on LGBT+ populations, few studies have examined transgender individuals’ specific workplace experiences, whose voice is often subsumed in a wider category. This article presents the story of Kathrine, a female transgender food retail worker, and discusses the abusive, discriminatory and transphobic behaviour of customers, which has received limited attention in the sociology of service work literature. Kathrine discusses the coping strategies she utilizes to reduce the negative consequences of the stigma, and to negotiate and protect her gender identity. These include confronting and/or refusing to serve transphobic customers, reflecting her resilience towards discrimination and abuse.
Keywords:
customer abuse; LGBT+; service work; stigma; transgender; transphobia

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