#13192. Effective value chain to increase customer satisfaction in e-commerce
Эффективные цепочки ценностей для повышения уровня удовлетворенности покупателей в электронной коммерции

September 2026publication date
Proposal available till 28-05-2025
4 total number of authors per manuscript3510 $

The title of the journal is available only for the authors who have already paid for
Scopus Q3 , Percentile = 30-50
Journal’s subject area:
Finance
Marketing
Business, Management and Accounting (all)
Business and International Management
Places in the authors’ list:
place 1place 2place 3place 4
FreeFreeFreeFree
1050 $940 $820 $700 $
Contract №13192.1 Contract №13192.2 Contract №13192.3 Contract №13192.4
1 place - free (for sale)
2 place - free (for sale)
3 place - free (for sale)
4 place - free (for sale)

Abstract:
The goal is to identify specific value chain management tools.
Used: hierarchy analysis method. On the example of China.
Three groups of tools have been identified, taking into account the specific existing needs of consumers: loyalty to the client, the quality of the service provided and the quality of the site.
The most significant was the improvement in the quality of services provided. Loyalty to the client and the quality of the site turned out to be less significant in terms of influence.
Keywords:
value chain, customer satisfaction, repurchase intention.

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