#12137. Emotional intelligence from perspectives of Malaysian helping professionals: A qualitative study

July 2026publication date
Proposal available till 22-05-2025
4 total number of authors per manuscript0 $

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Journal’s subject area:
Sociology and Political Science;
Social Psychology;
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Abstract:
Frequent emotional interactions between professional helpers and their clients mean that helpers must possess a high level of emotional intelligence (EI). No previous study explores the specific aspects of EI needed to become efficient helpers. Moreover, most EI research has been carried out in Western countries, where the concept of EI may be different in comparison to multicultural areas. Therefore, this study explores the idea of EI from the perspective of professional helpers recruited for four focus group interviews. Participants included counselors, psychologists, rehabilitation officers, and social workers. Data were analyzed and the results yielded 11 themes: self-awareness, self-expression, self-understanding, self-acceptance, self-management, social awareness, effective decision making, effective communication, management of other emotions, intrapersonal professional competencies, and interpersonal professional competencies. The research highlights the vital components of EI from the perspective of professional helpers in a multicultural society.
Keywords:
Culture; Emotional intelligence; Focus group; Professional helpers; Qualitative study

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