#12133. E-moderation skills in discussion forums: Patterns of online interactions for knowledge construction

July 2026publication date
Proposal available till 21-05-2025
4 total number of authors per manuscript0 $

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Journal’s subject area:
Sociology and Political Science;
Social Psychology;
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Abstract:
Discussion forums have the potential for enabling knowledge construction during online interactions, especially when facilitated by a skilled e-moderator. Unfortunately, most e-moderators are not provided training for facilitating discussions, and hence may only summarise information and deliver factual knowledge without encouraging elaboration or reflection among the learners. Hence, this study focused on developing e-moderation skills in discussion forums by investigating the patterns of interactions before and after the intervention. The results revealed that training had contributed to a significant increase in domains of social interaction, sharing information, egocentric elaboration, allocentric elaboration, application and transfer, coordination, and reflection. The skillset in this study can be applied by e-moderators to effectively facilitate online learning for knowledge development. It is recommended that instructors in higher education institutions be equipped with skills to scaffold students in constructing knowledge.
Keywords:
Discussion forum; E-moderator; Interaction pattern; Knowledge-construction

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